There’s No Magic to Good Cloud-Based IT Support: It’s Still About Quality Service

Grazed from PR.com.  Author: PR Announcement.

An increasingly popular buzzword among business owners in Chicago, cloud computing is essentially describing a service, not a product. Similar to other professional service vendors, cloud computing companies are trusted partners who can be relied upon to manage the most sensitive and critical of your business operations.

“When we talk with Chicago business owners about cloud computing,” says Daniel Wang, Owner of Jexet Technologies a Chicago based cloud service provider, “There is this idea that you just set it up and it runs all by itself. But in reality, our cloud clients depend on our service department all the time for a wide variety of assistance, from simple email issues to complex software deployments.”…

Indeed, Wang says service quality is still the main difference between successful and unsuccessful cloud computing deployments. “No matter what the technical requirements or the IT infrastructure needed, at the end of the day, a business owner needs to be able to pick up the phone and get some help in a timely fashion.”

So given that ‘total care’ IT support service has existed for a few years now, does cloud based IT support really offer businesses significant improvements in how IT is managed and delivered?

“The managed service model of IT is the foundation of cloud,” Wang says. “This is the total care approach to a business’ IT needs, from hardware to software to the server. But cloud provides several additional structural advantages, which allows business to cut costs for the long term, improve productivity, and empower innovation.”

Cloud as service means immediate savings on hardware and software, Wang says, as well as IT labor costs. “When your network is in the cloud it means less physical cost, as well as reduced maintenance and support costs via remote access.”

Additionally, productivity is improved with cloud services by reducing downtime and allowing employees to better share and communicate, Wang says. Employees can access their personal desktop within the cloud from anywhere, which allows remote access to critical business information and communications regardless of where the employee is physically.

On the issue of empowering innovation, Wang stresses that this might be cloud’s most valuable long term benefit. “Whether testing a new customer service platform, a phone system, or simply scaling existing applications to account for growth,” Wang says, “cloud hosted IT is much more agile and flexible, and allows all stakeholders within a business to test out ideas in a controlled, scalable environment.”

Finally, Wang emphasizes that as cloud computing solutions grown in popularity for business of all sizes, the service behind it will continue to be the major determinator whether cloud solutions help or hinder a business. “Again at the end of the day, all IT systems, cloud or local, will require a critical service component. Here at Jexet Technologies we have many happy Chicago businesses that have migrated to the cloud. But does that mean they never call us any more? Of course not. You still need a trusted partner that you can rely on to answer the phone when you need assistance right now.”