ServiceNow wants to be the cloud for IT

Grazed from NetworkWorld. Author: Brandon Bulter.

Many enterprise IT shops may be reluctant to jump head first into cloud computing. After all, there are a variety of concerns that come with using the cloud, from security to integrations with existing systems, and perhaps most scary: What the cloud will mean for your IT job. But cloud services are being used within organizations with or without the blessing of IT. ServiceNow has a solution for this dichotomy, a sort of onboarding process to get IT comfortable with using the cloud, while enabling functionality to business end users. ServiceNow says what better department to start with using the cloud than IT itself. IT shops get a first-hand look at how the cloud is used, what it’s good for and what it’s not.

ServiceNow has targeted IT service management applications as the first stop for off-loading apps to its cloud. Based on ITIL best practices, the platform provides a way for IT to manage incident reporting and response, change requests and troubleshooting…

But recently the company is moving to support other broader IT functions like IT operations management and regulatory and compliance issues in ServiceNow’s cloud platform. It’s even expanding into use cases for not IT-business units within an enterprise to use the cloud, such as creating customized workflow apps in a simple process that doesn’t require coding…

Read more from the source @ http://www.networkworld.com/news/2013/051613-servicenow-cloud-269849.html