Interactive Intelligence Wins Cloud Computing Excellence Award from TMC
October 30, 2013
Grazed from BusinessWire. Author: PR Announcement.
Technology Marketing Corp’s. Cloud Computing Magazine has honored Interactive Intelligence Group Inc. ININ +1.32% with a 2013 Cloud Computing Excellence Award. Interactive Intelligence, a global provider of software and services designed to improve the customer experience, received the award for its cloud communications offering, Interactive Intelligence CaaS(SM). Interactive Intelligence CaaS(SM) gives mid-size to large organizations secure and reliable access to a wide range of contact center, unified communications, and business process automation applications, all built on best-practices for cloud computing.
"Interactive Intelligence saw the future of the cloud several years ago," said TMC Group Editorial Director Erik Linask. "Its execution speaks for itself. Last year the vendor reported an increase in cloud-based orders of 123 percent over the previous year. Its customers are clearly embracing the security, reliability, breadth of functionality, and flexibility that Interactive Intelligence CaaS(SM) offers."…
Interactive Intelligence CaaS(SM) provides cloud-based functionality for skills-based and multichannel routing, interactive voice response, supervisory monitoring, call and screen recording, reporting, predictive dialing, workforce management, post-call surveys, real-time speech analytics, screen-pop, auto-attendant, Web chat, presence management, conferencing, mobility, business process automation, and more.
Interactive Intelligence expanded its cloud portfolio earlier this year with the introduction of CaaS Small Center(SM), a cloud communications solution for organizations with between 10 and 50 contact center agents.
To learn more about Interactive Intelligence CaaS(SM), visit: http://www.inin.com/solutions/Pages/Cloud-Contact-Center.aspx.
The Cloud Computing Excellence Awards, now in their third year, recognize companies that have most effectively leveraged cloud computing in their efforts to bring new, differentiated offerings to market. For more information about this year’s award recipients, visit: http://cloud-computing.tmcnet.com/news/2013/10/15/7479546.htm.