Hybrid Cloud Service Apologies from VMware

Grazed from UC Strategies. Author: Editorial Staff.

An apology has been released by VMware in light of recent delays in getting users set up on the company’s Hybrid Cloud Evaluation, which is basically a “test drive” for its public cloud infrastructure operating in an anonymous partner’s data center. VMware’s vCloud Team said: “We’d like to apologize to our users for exceeding the target provisioning time for new accounts. For those who are ready to give it a try, we are making room for you.”

Last month, VMware began its free trial of the Hybrid Cloud Evaluation, and sources noted that the following error message appeared after signing up: “We were unable to log you in: Your vCloud service has not completed provisioning. If you recently signed up for service please wait at least 15 minutes for this to complete.” Although a target time was not given for provisioning the service, some would-be users of VMware’s services were still unable to log in after several days. The company noted that the huge influx of sign-ups were responsible for the delay, and the vCloud team said: “To meet that demand we are adding more capacity to get you up and running.”…

It remains uncertain whether the apology issued by VMware is for itself, or behalf of its partner. Some of the virtual machines users create with the Hybrid Cloud Evaluation are hosted at Sterling, Virginia-based Virtacore Systems, a service provider. VMware also did not clarify what it means by “adding more capacity,” particularly as its HybrodiCloud Evaluation is not running on its own infrastructure, but instead, on a vCloud service provider…

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