Software-as-a-service solutions ‘useful for call centres’
Software-as-a-service solutions can be useful in helping the work of call centres.
According to TMC Net writer Tracey Schelmetic, the use of the technology can allow businesses working in this industry to improve their flexibility while lowering costs.
"Call centres using software-as-a-service-delivered solutions can ‘virtualise’ the applications, structuring their call centre entity in the best configuration possible for high quality and controlled costs," she stated.
Nokia at the crossroads: Microsoft’s Elop takes the reins
Gone, and probably to be forgotten, Olli-Pekka Kallasvuo is to be replaced as Nokia CEO by a Microsoft divisional head.
The first reaction to the news–not to the long-anticipated going of Kallasvuo–was that the appointment of Microsoft’s head of its business division, Stephen Elop, was a make-or-break decision for the company’s future in the smartphone market.
The cloud, private or public delivery?
In its latest report on the cloud computing market in APEJ and a survey of end users, IDC says CIOs have been inundated with a barrage of information about the cloud in the last 12 months with “higher awareness of both the pros and cons of the public and private cloud delivery models.”
To Virtualize or Not to Virtualize?
Back in 2005, Move.com was running about two servers for every employee. To be precise, to keep its bandwidth-hogging online real estate services business afloat, the 1,000-employee company operated more than 2,000 servers spread across two data centers—not a ratio most IT managers would envy.
So Move.com undertook a major server rationalization effort that hinged on virtualization, or dividing its servers to run many instances per box, thereby reducing its overall server footprint and associated costs.
Cloud Computing Requires a Change of Mind
MobileVault Extends Secure Private Cloud Backup Offerings
Disaster recovery solutions provider Continuity Centers and cloud backup innovator Asigra have teamed up again, this time with the addition of MobileVault data protection services to Continuity Centers’ Secure Private Cloud Backup offerings.
Aria Systems, VMware Partner on Cloud Billing Platform
Pimp Your PaaS — The Race to Something Different
Security, availability drive APAC private cloud interest
Chris Morris, director of IDC Asia-Pacific’s practice group, said that 2011 will be a "big year for private clouds" as more CIOs look to the safer option of creating a virtualized, cloud computing datacenter environment within the company.
He went on to note in his presentation at a conference Monday that security concerns over transacting in a public cloud environment, as well as worries about possible downtime and poor performance of public cloud services, have made CIOs wary.