Cisco Buys SolveDirect: Cloud Service Implications for the Enterprise
Grazed from Business2Community. Author: Matthew Ramsey.
As enterprises seek the best in cloud services, numerous changes are occurring in the cloud market. Picking the best each provider has to offer is not uncommon, leaving businesses with multiple services to manage. Solvedirect, an Austrian firm providing software and services for cloud systems, pioneered the ServiceGrid platform. It was designed to monitor services across multiple partners, no matter what systems the enterprise has implemented. This has caught the attention of Cisco, a world leader in network and computing systems. The corporation recently bought the cloud services management company.
What SolveDirect Adds to the Equation
The acquisition may have huge implications for the enterprise cloud computing industry. SolveDirect is known for its operational efficiency and skill set for engineering. The capacity for managing multiple services is critical. Enterprises are often tasked with managing up to 15 external IT service providers, leaving staff with an endless flow of emails, phone calls, and online interactions for support. These interactions tend to drive down efficiency, but ServiceGrid has streamlined the process to address the multi-provider IT models modern enterprise are finding themselves left to manage…
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