Author: Hoofer

January 4, 2011 Off

Help Desk Hooks Into the Social Media Cloud

By Hoofer
Grazed from Internet Evolution.  Author: Sean Gallagher.

Many companies have embraced social media marketing as a way to get their messages to customers. So why do they still make their customers send email?

As The New York Times reported recently, email use is in decline as people — especially younger people — turn increasingly to social media and text messages to communicate. And people are more apt to express frustration with their customer experiences in social media like Twitter.

January 3, 2011 Off

IT Profession: Peril or Opportunity for African Americans?

By Hoofer
Grazed from IT Business Edge.  Author:  Don Tennant

I’ve written fairly extensively about African Americans in IT over the years, not because I claim to have any brilliant insights about the challenges faced by African Americans in this industry, but because I feel strongly that the topic warrants a lot more attention than it tends to get. So when I came across a blog post that lambasted “racism, prejudice and oppression” not just in IT, but specifically in social networking and cloud computing, my interest was piqued.

 

January 1, 2011 Off

Flash video gets a cloud option through Amazon

By Hoofer
Grazed from ZDNet.  Author: Stephen Shankland.

Flash Media Server 4 lets customers send streaming video across the Net. By using it hosted on AWS‘ Elastic Compute Cloud (EC2) service, customers don’t have to worry so much about installation and configuration details.

January 1, 2011 Off

Supplying the Law of Demand

By Hoofer
Grazed from Destination CRM.  Author: Denis Pombriant.

Demand generation is one of the few things on which most businesspeople enthusiastically agree. We need it and we crave it. Without it, life is pretty miserable, as the last couple of years have vividly demonstrated.

December 31, 2010 Off

Cisco, Cloud Computing and Open Source Software

By Hoofer
Grazed from Server Watch.  Author: Sean Michael Kerner.

The move to cloud-based infrastructure is one that is set to dominate networking discussions in 2011. One of the leaders in the move to cloud is networking giant Cisco (NASDAQ:CSCO), which provides servers, routing and switching infrastructure that enables cloud computing deployments.

At this stage of cloud development and deployment, standards are still emerging, which is where open source software may be able to help.

December 31, 2010 Off

SOA Book Offers Answers to 100 Questions

By Hoofer
Grazed from IT Business Edge.  Author:  John Storts.

IT Business Edge blogger Loraine Lawson amused me with her Monty Python reference when discussing the current "health" status of SOA. While it has been declared dead, Lawson tells us that it’s "feeling better" and poised for resurrection, according to the same source that heralded its demise in the first place (the Burton Group).