Contributed Article. Author: Keri Farrell, Quest Software
Email Discovery for the Cloud
Have you ever wondered where email really goes when it is stored in the “cloud,” or, better yet, how you would retrieve specific messages or mailboxes if needed for email discovery purposes? Do you know if your company still technically owns the emails stored in the cloud, and, in either case, do you still have the same ability to access the data you need, if there is a mandate? If so, does it cost extra? If the cloud provider offers these services, how does the process work, and how do you know it is accurate? What search and export tools do they use to get you the information you are requesting? Are you able to search and export the data yourself, or do you need to just “trust” that you will get all the email requested?
I’m sure if your company is researching moving email to the cloud, or already has pulled the trigger on moving it, these questions have all been answered to your satisfaction and have been added into the contract with the cloud vendor. If they haven’t, then they should. If you are in the process of moving email data to the cloud, these questions should be top of mind, regardless of your company type. No company is exempt from litigation.