dinCloud’s New Virtual Robot Improves Quality Assurance and Customer Experience in SAP, Salesforce, Sage, and Microsoft Dynamics
dinCloud today announced the availability of a full-service virtual robot. Dubbed "James", the virtual robot runs in the cloud, as a service, and requires no coding or configuration by customers. James will help organizations deliver a better customer experience to employees and customers.
James is tasked with testing and documenting the performance and availability of services that are important to an organization. For example, James can validate the customer experience on an e-commerce site, the payroll calculation process in an organization’s ERP software, or other critical services. James can test the user experience 24/7 on systems such as SAP, Salesforce, Sage, and Microsoft Dynamics.
Traditional methods used today, such as monitoring tools, have a system-level perspective. dinCloud’s virtual robot service sees through the eyes of the user. It can also be rolled out in less time than it takes to onboard a new employee. Additionally, all setup, configuration, changes, and maintenance are performed by dinCloud. Customers have a dashboard for reviewing performance real-time and also receive alerts via email or text based on thresholds that dinCloud helps users establish.
A few weeks ago, when pondering the possibilities of how Big Blue might reimagine and reinvigorate the IBM i platform, we outlined how this might be done – and how it might apply to a much broader customer base after it was done – in an article called The Cognitive Systems/500 2018 Edition. We forgot one of the possible components of a modern, integrated system and, amusingly, IBM has just announced support for it.
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