Workspot Extends its Intelligent VDI Platform with Workspot Trends Revealing Actionable Insights into Key End-User Satisfaction Metrics

Workspot announced that Workspot Trends is available to its customers. Through this new offering, the company enables organizations to make data-driven decisions that help deliver outstanding performance to end users.

Historically, virtual desktop adoption has been hindered by poor end-user satisfaction. Workspot’s cloud-native VDI platform solves performance problems associated with latency and takes performance monitoring, troubleshooting, and optimization to new levels.

Workspot Trends collects key performance metrics, including direct, in-product, end-user survey results for every session, and user. IT teams can view the summary performance ratings, and begin to drill down into virtual desktop pools that show weaker end-user satisfaction ratings and compare them with pools that have higher ratings. This comparison yields insights into the specific conditions, whether that is CPU or memory usage, network conditions, round-trip time, and more, so IT teams can resolve the issue at the individual or pool level quickly.

Building upon comprehensive observability features inherent in the platform, including continuous collection and real-time analysis of millions of data points across endpoints, gateways, virtual desktop agents, enterprise connectors, and multiple clouds, Workspot Trends adds current and historical end-user satisfaction feedback to its performance analysis algorithm. Through this new solution, IT teams obtain actionable insights into the end-user experience over time.

“There is tremendous value in connecting performance data to the end-user experience,” said Richard Binning, Vice President, Technology at Nelson Worldwide. “With Trends, we’ll be able to have quicker insight into any issues people may be experiencing and resolve them faster. Additionally, our helpdesk and infrastructure teams can leverage these insights to proactively create ideal environments enabling the best possible performance for our teammates.”

“For too long, IT teams have been forced to trade off end-user satisfaction to achieve the security and flexibility benefits virtual desktops can deliver. We believe that understanding the end-user experience is critically important for delivering a working environment that supports maximum productivity and makes end users happy,” said Jimmy Chang, Chief Product Officer at Workspot. “With Workspot Trends, that tradeoff is no longer necessary. IT teams can gain deep visibility into how end users are experiencing their virtual desktops and apps, take action to fine-tune the overall virtual desktop estate, and deliver the best possible performance globally – while achieving the benefits of stronger security and greater business agility.”