Why You Need ITSM Onboard Before You Take Off To The Cloud

Grazed from CloudTweaks. Author: Mike Alley.

Before strapping themselves into the cockpit of a jet airplane, most reasonable people would want to have a pretty detailed idea of what was involved in flying a plane. They’d want to know how the controls worked and how to respond to the variety of situations they could expect to encounter in flight. They would understand that once airborne, things happen much too fast to study up on what to do in an emergency.

The same could be said about cloud computing: like jet airplanes, cloud computing involves many interrelated systems that need to perform within very exact parameters or risk zooming out of control at extremely high speeds. Unfortunately, there are IT directors today who are strapping themselves into a cloud computing strategies without fully understanding what has to happen to deliver IT services to their business users without falling out of the sky…

Go Fast Safely

Cloud computing technology today makes it possible for pools of IT resources to respond intelligently and dynamically to each other and to the changing demands of business requirements. But, as advanced as it is, there is no intelligence inherent in any cloud computing technology. The intelligence to inform the millions of interactions involved in a typical cloud environment needs to come from the people who design, manage and support it…

Read more from the source @ http://cloudtweaks.com/2014/02/need-itsm-onboard-take-cloud/

Subscribe to the CloudCow bi-monthly newsletter @ http://eepurl.com/smZeb