The New Cloud Adoption Playbook Methodology
April 4, 2014
Grazed from Business2Community. Author: Don Simpson.
Last month, I wrote about this concept, framed by the assertion that users must actually adopt a product in order to realize its true value. This month, I want to look at the other side of this problem, specifically from a cloud computing perspective. How can professional services firms help government customers achieve adoption of cloud products and services?
The inspiration for this blog came from a recent article that I read from the Technology Services Industry Associated (TSIA) by Bo DiMuccio, PhD, entitled The State of Professional Services: 2014 (login required). In general, traditional professional services companies are experienced at delivering product-attached, deployment-oriented services. The kind that greatly helps with realizing product value such as installation, configuration, training, health checks, and support. The problem, as I see it, is that this puts the product on a pedestal without focusing on whether or not the pedestal is in the right location. For us propeller-head engineers, this is like building the best widget in the world only to realize through unit and system testing that it does not actually do what is necessary to achieve the business value … a “forest for the trees problem.”…
If we step back from the modus operandi of the professional services industry and ask what should we be doing – my answer is that we should put greater emphasis on the desired outcome of the business unit acquiring the technology. With today’s paradigm shift towards commodity technology and utility-based consumption, outcome-based results become illusive. Why? Because this shift drives consumers towards transactional and on-demand engagements, and the vendors supplying the technology towards competencies where they can best profit – a movement in opposite directions.
Read more from the source at http://www.business2community.com/cloud-computing/new-cloud-adoption-playbook-methodology-0834534#8Kv1m97jgwp3ek2x.99
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