Tapping into a Tech Support Network in the Cloud
October 1, 2015
Grazed from TalkinCloud. Author: Mike Vizard.
One of the more challenging aspects of being a solution provider in the age of the cloud is that the number of vendors that a solution provider can have on their line card could theoretically be infinite. The only really limiting factor is access to the level of support required to properly represent any given cloud application or service.
With that particular issue in mind, PlumChoice has created a network of independent IT support specialists that solution providers can tap into to provide support for cloud applications. Dave Hauser, director of channel development for PlumChoice, said the cloud is an area that PlumChoice has made one of its primary support focuses because many of the solution providers that operate in the cloud are using business models that depend heavily on contract labor to provide support for their customers…
The challenge they face, however, is the amount of time and effort that goes into first finding people with the skills required and then making sure those resources are consistently available…
Read more from the source @ http://talkincloud.com/cloud-computing/tapping-tech-support-network-cloud