Software-as-a-service solutions ‘useful for call centres’

Software-as-a-service solutions can be useful in helping the work of call centres.

According to TMC Net writer Tracey Schelmetic, the use of the technology can allow businesses working in this industry to improve their flexibility while lowering costs.

"Call centres using software-as-a-service-delivered solutions can ‘virtualise’ the applications, structuring their call centre entity in the best configuration possible for high quality and controlled costs," she stated.

Ms Schelmetic added that, unlike hosted solutions, software-as-a-service offerings do not require a dedicated network connection, meaning that they can be accessed from anywhere.

She explained that costs are reduced because a software-as-a-service model is cheaper to run than a hosted solution and also requires fewer maintenance expenses.

Earlier this month, PC World columnist Andreas Antonopoulos stated that many companies are now employing software-as-a-service solutions for security purposes.

He said that technologies such as antivirus and antispam protection are being used on plenty of messaging systems.