SingleHop Works with ThousandEyes to Enhance Network Monitoring Insights
November 15, 2017
SingleHop, a global provider of on-demand hosted private clouds and managed cloud services, today announced a collaboration with ThousandEyes, a leader in Network Intelligence, to enable greater visibility beyond its five data centers in North America and Europe. The ThousandEyes platform provides insights into networks anywhere around the globe, enhancing SingleHop’s ability to provide the always-available and high-quality service required by SaaS, gaming, Hosted Voice and Communications, and other service provider customers.
"Customers rely on us to power their mission-critical applications with zero downtime and minimal latency," said Mike Davis, director of network operations at SingleHop. "Armed with the Network Intelligence gained from ThousandEyes, our network engineers are able to see upstream and across our WAN and the internet to mitigate performance-degrading events with higher precision and greater speed."
ThousandEyes provides insights into real-time reachability, latency and network performance metrics, as well as border gateway protocol (BGP) information for each path providing connectivity to SingleHop data centers. With this information and rich visualizations, SingleHop engineers can quickly diagnose anomalies and reroute traffic as needed to ensure maximum uptime and customer experience.
"Companies rely on SingleHop to host their critical applications and services, and with the internet at the center of this experience, when there’s a problem, both or all sides are impacted," said Alex Henthorn-Iwane, vice president of product marketing at ThousandEyes. "With ThousandEyes, SingleHop can gain immediate visibility into internet behavior and proactively manage application and service performance for every one of their customers. Helping SingleHop deliver exceptional levels of service to their customers enables them to better deliver on their mission of making important business and IT infrastructure painless to deploy, secure and manage."
The partnership furthers SingleHop’s commitment to performance and availability to its hosted private cloud and dedicated server customers. The company’s self-monitoring Bill of Rights SLA promises 100 percent uptime, as well as leading support response times.
For more information about SingleHop IaaS solutions for service providers, see here.