Salesforce.com takes a cue from Amazon’s Mayday with ‘SOS’ for service
April 25, 2014
Grazed from ITWorld. Author: Chris Kanaracus.
Salesforce.com was so impressed by the Mayday customer support feature that Amazon.com rolled out for its Kindle Fire HDX tablets that it’s now working to create its own version. Mayday allows HDX users who find themselves stumped to simply touch a button and be connected to a support representative via video chat.
The upcoming Salesforce1 Service Cloud SOS provides an SDK (software development kit) that companies can use to embed a similar button into any native iOS or Android mobile application, said Larry Robinson, vice president of product management. Companies using SOS, however, would have to be subscribers to Salesforce’s Service Cloud customer-service software…
The integration provides an added benefit, since representatives who answer an SOS call will have the customer’s history of interactions in front of them, pulled from the Service Cloud system, Robinson said…
Read more from the source @ http://www.itworld.com/software/415973/salesforcecom-takes-cue-amazons-mayday-sos-service
Subscribe to the CloudCow bi-monthly newsletter @ http://eepurl.com/smZeb