SaaS Solutions vs. IT Departments in the Age of Self-Service
June 24, 2013
Grazed from Business2Community. Author: Omri Erel.
People presume that, in the transition to cloud systems, there will be tug of war between SaaS and IT, as well as between SaaS and traditional software deployment methods. While there’s a bit of truth to the rumored struggle for traditional software and SaaS to find a balance, it’s not so severe as to be particularly dramatic, with a few exceptions. However, when it comes to IT, the disconnect people talk about just doesn’t exist.
The thinking is that IT will fade into obsolescence as a result of self-service, and as a result of certain processes being handled offsite in server farms and other cloud environments. That’s a misconception. It’s also not uncommon for people to think IT people resent SaaS, and are not proponents of it. But you’d be wrong…
I’ve spoken with many IT professionals about SaaS over the last couple of years, and found that the attitude regarding the coexistence of these two concepts is very positive and incredibly optimistic. And, honestly, I’m not surprised. You see, SaaS and self-service don’t replace IT; they just make the lives of IT professionals (and that of their customers) strikingly less stressful and frustrating…
Read more from the source @ http://www.business2community.com/tech-gadgets/saas-solutions-vs-it-departments-in-the-age-of-self-service-0525492