Questions small businesses should ask about cloud computing – cloud applications, support and security

Grazed from Smallbusiness.co.uk. Author: Mark Seemann.

It’s no surprise that cloud computing services are so enticing to businesses: the minimal upfront costs, pay-as-you-go cost structure, flexible access to software and data, and the promise that the cloud vendor will handle the awkward, costly parts of IT.

Cloud services can make applications that were once the preserve of only the largest organisations, like CRM, sales management, contact centre software, call recording – available to any company, from a two-person business to a £20 million turnover organisation. It puts what were once the big kids’ toys in the hands of any business, irrespective of size. However, using the cloud can still be perceived as a leap of faith. Some businesses are concerned about exactly how to choose the right cloud applications, how to get the best use from them, and if their data will be secure when it’s up there. To help dispel these doubts, here are the key questions you should ask a cloud service provider before committing.

Uses for cloud applications
Every business will have different needs and uses for cloud applications: what you need to ensure is that you get the right service for your business. Ask the cloud service provider if their solution integrates with your existing solutions – your current phone system and handsets, your existing email and business software, and so on. Ask if they have specific examples of successful integrations for other clients. Alternatively, if you’re a start-up with minimal on-premise IT equipment, can the service provider accommodate this?…

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