New Cloud Survey Highlights Performance Anxieties

May 1, 2014 Off By Hoofer

Grazed from InformationWeek. Author: Andrew Conry Murry.

A new survey sponsored by Compuware asked 740 senior IT professionals about their cloud provider concerns, in particular whether cloud customers have sufficient visibility into and control over application performance. According to the survey, 79% of respondents say typical SLAs based on availability are too simplistic. Of course, if you don’t like an agreement, you can push back.

Many do. According to the 2013 State of Cloud Computing survey conducted by InformationWeek, a majority of respondents using cloud services don’t sign off on a boiler-plate SLA; 60% say they review and then negotiate terms. Another 17% give a template that the provider must conform to—a number that jumped by 6% compared to 2012…

The Compuware survey also found that customers have very little trust in their providers: 73% of respondents believe that providers hide infrastructure or platform problems that affect application performance…

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