ITNavigator purchase to boost Avaya’s cloud offerings

Grazed from ITWorldCanada. Author: Nestor E. Arellano.

Communications software provider Avaya Inc. is looking to beef up its cloud computing, contact centre, and social media monitoring and management offerings with the acquisition of the software division of Israeli-based ITNavigator Ltd.

Avaya did not say how much the deal will cost but ITNavigator is the second Israeli company the American software firm has bought. In 2012, Avaya purchased video conferencing and telepresence technology firm Radvision Ltd. for $230 million…

“The acquisition of ITNavigator will add key management, reporting and social media capabilities highlighted by their simple, easy to use features,” said Avaya in a statement yesterday. “The acquisition will bolster Avaya’s contact centre solutions for interaction, experience and performance management as well as expand its collaborative cloud portfolio with cloud-based social media, end-to-end- management and unified reporting.”…

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