IT Pros Mistrust Cloud Performance Claims

Grazed from NetworkComputing. Author: Robert Mullins.

A survey of companies that use the cloud to deliver business applications shows that nearly three out of four of them think their cloud providers are hiding performance problems from them. The survey of 704 senior IT pros commissioned by Compuware, a provider of application performance management technology, shows that 73% of respondents believe that companies hide performance shortfalls with application delivery.

Seventy-nine percent believe that cloud provider service level agreements (SLAs) are poorly written and don’t adequately explain what assurances providers actually make. Survey respondents view SLAs as too simplistic. "Companies fear that infrastructure and platform-level problems are being hidden behind hollow guarantees, with little incentive for cloud providers to give any greater levels of transparency," a whitepaper based on the global survey states…

"Vanity SLAs provide a false sense of security and do not capture the true customer and end user requirements that properly mitigate business risks with cloud infrastructure."…

Read more from the source @ http://www.networkcomputing.com/cloud-infrastructure/it-pros-mistrust-cloud-performance-claims/d/d-id/1251120?_mc=RSS_NWC_EDT

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