How Artificial Intelligence Can Be Used to Help Business

How Artificial Intelligence Can Be Used to Help Business

November 3, 2020 Off By Hoofer

Since its inception, AI has witnessed seasons of success and failure, having technological advancements at one time and at other times facing limitations and abandonment, these periods being termed as “AI Spring” and “AI Winter” respectively. Currently, it’s the season of the spring for AI as people are putting more and more efforts to increase its technological power, to increase its efficiency in handling larger data, and adding complex algorithms to invent need-based applications for target industries. Many industries are thinking of incorporating AI to handle their businesses efficiently. 

What is Artificial Intelligence?

Artificial intelligence can be defined as human intelligence exhibited by machines. It consists of a lot of different technologies that work together to allow machines to approximate, mimic, replicate, automate, and eventually improve on human thinking. The advancement in core technologies is essential to AI. The basic mechanisms of AI have the following abilities: 

  • Perception 
  • Understanding 
  • Learning 
  • Problem-solving 
  • Reasoning 

Why is it Important?

Today, AI technologies are effectively adding to important human adventures. With applications in various businesses, AI is relied upon to turn into a dominating technology in the coming years. With the sense of increasing competitiveness among modern-day companies, more and more organizations are looking for ways to digitize their firms, and it’s about time that all of them decide to integrate AI as those refraining from it might degenerate in the longer run.

Assisting Logistics Companies:

The working of logistic companies depend on networking based on both physical and digital levels having various challenges to meet, which are: 

  • Efficient working in high volumes and low margins 
  • Multiple payments 
  • Meet time-sensitive deadlines 

For a smooth and harmonious flow, an efficient arrangement of the network is essential. AI can assist the logistics industry and revolutionize its working; it can help the logistics companies in some main areas like taking proactive operations, predicting situations, shifting from manual to automation thus enhancing the performance of logistics.

Cloud Databases

Information present in huge cloud information bases is futile except if it’s separated and prepared for examples and patterns. AI technology in organizations helps in digging for specific kinds of information covered up in these datasets, by rapidly and effectively preparing these billions of information focuses. The best part is, AI isn’t static and rapidly learns and adjusts.

Clean Handling of Data:

It can arrange high volumes of structured and unstructured data for companies that use the supply chain management that generates data daily. Deep learning in AI is about constant learning; through this, it takes information from the world and adjusts the model according to the new information.


The blockchain that is expected to become a norm soon in the freight forwarding industry works on multiple nodes that took its inspiration from the working of the neural networks of the human brain. The new data is adjusted and saved, leading to transparency and no wastage of information.

Customer Support:

With calls, chats, messages, and social media being proficiently taken care of by automated frameworks, it is assessed that almost 85% of all the customer interactions will be taken care of without people in the coming year. AI automates the contact with the customer by the use of automated voice bots, and chatbots are being further improved to make difficult dialogues with customers possible.

Customer Shopping Patterns:

Today, AI is changing the essence of online business in different manners. It quickly distinguishes the patterns and clusters in the client’s purchase manners, past credit checks, etc. By dissecting a huge number of such exchanges each day, AI will at that point help in focusing on offers to a single customer, subsequently giving them a customized insight. 

Modifying and Improving Customer Contact Points:

Moreover, as the use of the internet has become central to the lives of everyone, AI offers the technology of mobile computing too which can narrow down product reviews and social media chatter and explain customer reactions. In short, AI can modify and improve customer touchpoints. 

Continuous Assistance in Aviation:

Significant global aircrafts battle to stay aware of the logistics and customer connection, as they in a real sense, cooperate with a huge number of individuals consistently across the constant market and online media. This is where AI can be of extraordinary assistance. Cost-effective frameworks and Chatbots can be utilized for interfacing with the clients to advise and refresh them about the flight plans by giving individual warnings.  


AI frameworks deal with all the dreary and routine assignments. This fills in as a distinct advantage for SMBs, as they frequently have limited assets. Jobs like stepping to course new questions and logging notes in CRM can computerize, so representatives can focus on things that add to the value. Hence, utilizing Artificial Intelligence in businesses fills in as a groundbreaking move.

Autonomous Vehicles:

Although the debate about making transportation autonomous is still going on, AI has been working for the progress of automated transportation to enable them to perceive, analyze and predict the traffic

Moreover, the recent technology of ‘Truck Platooning’ has introduced in which one truck can guide a group of trucks. It enables communication among the machines, and a man controls the leading truck.

Warehouse Automation:

AI can enable automation in warehousing. Though the robots have been seen in the warehouses for a long time now, new advancements are being worked upon get it to help in assembling, storing, etc. of products.

Intelligent Robotics Sorting:

This technology assists in categorizing letters and parcels. Logistics companies have to deal with millions of letters and parcels, and shipments and AI help in the assortment of these things and saves time, effort, and cost.

Predictive Mechanism:

Instead of relying on the defensive mechanism, the AI is helping the companies predictive mechanism in which the proactive measures are approached with prediction making the industrial operations efficient. 

Artificial intelligence frameworks are fit for catching signs, which are regularly missed by the sales paying special mind to relationships in the current client information. For example, if AI-coordinated client service apparatus predicts a customer’s view dependent on their ongoing cooperation, at that point, organizations can utilize this data to fabricate a more solid customer relationship. Plus, when a business understands that clients do not have an incredible inclination about their organization, prompt, proactive measures can be taken to change such recognitions, instead of trusting that the clients will say that they are not satisfied. Consequently, by foreseeing results, organizations will realize what to zero in on, which is the significant assistance of AI in private companies. 

Smart Decisions:

AI intelligence frameworks rapidly pull out valuable experiences from gigantic datasets, which is a tedious job. By coordinating their CRM with AI, organizations can have the total client information and have helpful bits of knowledge-pushed out to settle on to choose ideal business choices. Today, business choices, for example, ‘which clients to zero in on’ and ‘the ideal offers’, are made utilizing AI. Furthermore, actualizing AI in the business likewise helps in distinguishing the possible leads and openings. 

Cognitive Contracts:

AI technology helps in classifying the clauses and conditions, signature, and policy portions of the contracts. Assisted by humans, the technology can review the findings in a significantly shorter period. 

Spot Any Financial Anomaly:

We know that big firms are generally dependent on a number of third parties to assist the main operations and they can often face problems in invoices and billing. AI helps the companies to deal with critical information involving billings and payments.


Even though it is challenging to state how precisely AI will utilize in the coming years and what all applications will be practical in the next decade, AI and machine learning are relied upon to replace repetitive everyday business jobs. The sooner you switch, the better it is, as the business advantages of human-made reasoning are various. Nonetheless, suppose you intend to incorporate AI innovation into your business. In that case, the initial step is to sort out the chances and distinguish long and transient business methodologies, before properly executing this developing answer for receiving its rewards. Hence, a technology-rich, human first, and business-situated methodology will help organizations inadequately incorporate intelligent frameworks to smooth out activities and get new development opportunities.  

AI has been facing challenges due to a common perception of people and their fear of overpowered by technology. Because that is how they are being presented with the idea of AI, some leading AI professionals like Elon Musk have argued that AI is different from SI(superintelligence) and it is SI that poses threats, not AI.


About the Author

Danielle Gregory

Danielle Gregory is a full-time Writer, Traveler, and Marketing Expert who is Currently Working for QAFILA. Danielle’s writing relates to a range of subjects such as logistics and IoT. Besides writing, she enjoys traveling, Cooking, and Riding.