Five9 takes on $34.5M to get more call centers aboard the cloud
May 29, 2013
Grazed from GigaOM. Author: Jordan Novet.
Like other industries, call centers and their contact-center relatives have been looking more to cloud computing and relying less on on-premise gear. One of the beneficiaries of that trend is Five9, which makes software for call- and contact-center employees that runs on Five9 servers in colocation facilities.
Five9 was founded in 2001 “as a pure-play Software as a Service (SaaS) back in the ASP (application service provider) day,” said Mike Burkland, the president and CEO. Over the years, the San Ramon, Calif.-based company has moved from doing business mainly with small and medium-sized businesses to large companies, too. It claims more than 1,800 customers…
The company’s software lets customers have automated call-answering with voice recognition. It routes calls to available representatives and lets employees handle both inbound and outbound calls. It’s possible for managers to keep an eye on employee efficiency, and the system hooks in easily with customer-relationship management (CRM) software. Now, Burkland said, it’s just a matter of selling the concept to more companies…
Read more from the source @ http://gigaom.com/2013/05/29/five9-takes-on-34-5m-to-get-more-call-centers-aboard-the-cloud/