ControlUp Enhances VMware vRealize Operations (vROps) with End-User Data to Optimize the Digital Employee Experience

ControlUp, the industry leader in Digital Employee Experience (DEX) management, announced the launch of its vROps Management Pack. The ControlUp vROps management pack is designed to provide real-time data to proactively spot performance issues, reduce troubleshooting time, to improve the digital experience of EUC environments running in private, hybrid, and multi-cloud environments. The release of the ControlUp Management Pack for vROps marks a deeper integration with VMware products and a further expansion of its VMware partnership. 

The management pack forwards real-time data captured by ControlUp about the user, machine, hypervisor, session, network, and application to VMware vRealize Operations (vROps). The ControlUp vROps Management Pack includes real-time insights from metrics such as:

• Horizon desktop performance
• User logon times
• User input delay
• Client Wi-Fi strength
• Application load time
• User experience score
• And more.

“Having greater visibility into VMware Horizon gives IT departments the extra depth and granularity of insights needed for more efficient problem detection and troubleshooting,” said Ilan Shmargad, VP of Business Development at ControlUp. “Our expanded partnership with VMware continues to result in joint solutions that relieve pressure on IT teams who are now tasked with managing the performance of thousands of home offices.”