Cloud innovation boosts card data security

Grazed from ComputerWeekly. Author: Warwick Ashford.

Cloud innovation is enabling a wide range of businesses to access a secure, cost-effective means of protecting sensitive card payment data. Banks, utility companies and contact centres in particular are facing the increasing challenge of enabling card payments over the phone, while at the same time ensuring customer data is secure.

Specifically, businesses involved in card transactions need to meet the requirements of the payment card industry data security standard (PCI DSS) as well as increasingly onerous data protection regulations. This has typically required costly dedicated on-premise systems that are either unable to cope with peak demands or are largely under-utilised during quiet periods…

Software development firm Cognia sought to solve these problems through innovation around its existing cloud-based call recording and analysis service that was initially developed for the financial sector…

Read more from the source @ http://www.computerweekly.com/news/2240221356/Cloud-innovation-boosts-card-data-security