Cloud Computing: Office 365 Outages – Microsoft Admits Communications, Tech Problems
June 30, 2014
Grazed from ComputerWorld. Author: Juan Carlos Perez.
A "unique" breakdown coupled with a previously unknown flaw in Exchange Online caused Tuesday’s extensive outage, and to make matters worse, the service disruption alert system also malfunctioned, leaving some affected customers in the dark. So said Rajesh Jha, corporate vice president of Office 365 engineering, in an incident report posted to the Office 365 support forum in which he also addressed another separate, prolonged Lync Online outage from Monday.
"I want to apologize on behalf of the Office 365 team for the impact and inconvenience this has caused. Email and real-time communications are critical to your business, and my team and I fully recognize our accountability and responsibility as your partner and service provider," he wrote. For customers on U.S. Eastern time, the Exchange Online outage covered virtually the entire workday…
The main selling point from Microsoft, Google, Amazon and other providers of cloud software and computing services is that their customers don’t need to worry about maintaining on-premises servers, patching applications and rebooting systems that crash…