Cloud Computing: Microsoft’s new service turns FAQs into bots

Grazed from InfoWorld. Author: Blair Hanley Frank.

Finding customer service help online can be a pain. Filtering through a knowledge base to find the right answer to your question can be an exercise in fighting with nested frequently asked questions documents. Microsoft is aiming to help by making it easier for companies to create intelligent bots that can answer common questions.

The QnA Maker, launched in beta on Tuesday, will let users train an automated conversation partner on existing frequently-asked-questions content. After that information is fed in, the service will create a bot that will respond to customer questions with the content from the knowledge base…

Once the information is loaded into the service, users can then view how the bot has paired up questions and answers and add their own custom questions and responses…

Read more from the source @ http://www.infoworld.com/article/3149710/cloud-computing/microsofts-new-service-turns-faqs-into-bots.html