Cloud Computing: Key Considerations for Enterprise Unified Communications
Grazed from TopTechNews. Author: Shirley Siluk.
With such a variety of unified communications (UC) services now available, enterprise Relevant Products/Services IT managers and telecom directors need to consider a whole host of factors to choose the best option. Let’s take a look first at what unified communications can do for your enterprise, and then consider some of the key decision points you may need to address when selecting a UC system or provider.
Starting with the Basics
Unified communications technology enables users to communicate in either real time or non-real time, switching seamlessly from one form of communications to another — for example, sending an instant message to someone who just left a voicemail. Systems for unified communications also enable users to collaborate more easily across an organization, from department to department, and from one location to multiple others…


While the segregation of infrastructure resources into these three components is useful to a degree, they are more appropriately considered as a cohesive set of aggregate resources that can be purchased, provisioned, and managed as a whole. This is especially important as the lines between software as a Service (SaaS), Platform as a Service (PaaS), and IaaS blur.