Tune into the Cloud – Something Got Me Started
Grazed from SysConMedia. Author: Gregor Petri.
By now it is widely acknowledged that cloud enables a fast (agile) start. But more important than a fast start is getting results quickly. We are talking then about high productivity platforms, a category of PaaS. Funnily enough, several cloud providers – such as Microsoft and Google – launched a PaaS platform first and only later – when they saw how quickly the virtual machine based IaaS services from Amazon were becoming popular – technically did a step back to launch a lower level IaaS service.
Achieving cloudiness aspects such as scalability, elasticity, pay for use and service orientation is however quit difficult if your building blocks consist of merely virtual machines and load balancers…


The new in-app customer support offering from Salesforce, announced Thursday, includes an Amazon Mayday-like SOS button that instantly puts users in touch with agents for live, on-screen video help. The new cloud Relevant Products/Services-based Service for Apps will also enable companies to provide customers with in-app knowledge bases, chat support, case monitoring and tap-to-call access to phone support.