Help Desk Hooks Into the Social Media Cloud
Many companies have embraced social media marketing as a way to get their messages to customers. So why do they still make their customers send email?
As The New York Times reported recently, email use is in decline as people — especially younger people — turn increasingly to social media and text messages to communicate. And people are more apt to express frustration with their customer experiences in social media like Twitter.
IT Profession: Peril or Opportunity for African Americans?
I’ve written fairly extensively about African Americans in IT over the years, not because I claim to have any brilliant insights about the challenges faced by African Americans in this industry, but because I feel strongly that the topic warrants a lot more attention than it tends to get. So when I came across a blog post that lambasted “racism, prejudice and oppression” not just in IT, but specifically in social networking and cloud computing, my interest was piqued.
9 Companies That Drove Cloud Computing in ’10
Flash video gets a cloud option through Amazon
Supplying the Law of Demand
Demand generation is one of the few things on which most businesspeople enthusiastically agree. We need it and we crave it. Without it, life is pretty miserable, as the last couple of years have vividly demonstrated.
Cisco, Cloud Computing and Open Source Software
The move to cloud-based infrastructure is one that is set to dominate networking discussions in 2011. One of the leaders in the move to cloud is networking giant Cisco (NASDAQ:CSCO), which provides servers, routing and switching infrastructure that enables cloud computing deployments.
At this stage of cloud development and deployment, standards are still emerging, which is where open source software may be able to help.
SOA Book Offers Answers to 100 Questions
IT Business Edge blogger Loraine Lawson amused me with her Monty Python reference when discussing the current "health" status of SOA. While it has been declared dead, Lawson tells us that it’s "feeling better" and poised for resurrection, according to the same source that heralded its demise in the first place (the Burton Group).
What are the Core SaaS, Cloud Skills?
Microsoft’s Jobs Blog a while back addressed what that company looks for as "cloud computing skills" in job applicants. The answer? Basically experience with large-scale software-as-a-service (SaaS) projects or infrastructure-as-a-service (IaaS) initiatives.
NephoScale Jumps Into IaaS Cloud Market
There’s a new entrant in the growing infrastructure as a service (IaaS) cloud market that is claiming innovative technology rivaling that of established players such as Amazon EC2, Rackspace and Go Grid. NephoScale says that its cloud infrastructure is built from the ground up to overcome some of the limitations of legacy cloud providers.
NephoScale, which has been in beta testing for eight months and emerged from stealth mode just two weeks ago, introduced on Jan. 11 its IaaS offering. It includes an application programming interface (API) for customers that simplifies movement of IT resources to the cloud.