Grazed from MarketWatch. Author: PR Announcement.
Salesforce.com /quotes/zigman/338061/quotes/nls/crm CRM -3.81% , the enterprise cloud computing ( http://www.salesforce.com/cloudcomputing/ ) company, today announced it has acquired Assistly, an instant customer-service help desk built for the cloud.
Assistly lets small companies and emerging businesses set up and deliver social customer-service in minutes, with zero-touch onboarding. With Assistly, companies can manage service cases and engage with customers in real time over a range of channels – including Facebook, Twitter, Web chats, e-mail and phone – all from one, easy-to-use interface. An innovative business model makes it easy for all employees to join in and engage with customers as they’re needed and is why Assistly is used by some of the world’s fastest-growing companies like Instagram, Klout, One Kings Lane, Spotify and Square…