Clouds over the moon
Grazed from ITWeb. Author: Martin May.
One of the biggest lessons learned by many of Salesforce.com’s 2.1 million global subscribers, following the cloud computing giant’s recent catastrophic power outage, is that support problems don’t disappear when applications or infrastructures move to the cloud.
As the cloud-based service provider’s servers remained inoperative for an agonisingly long period, there seems little doubt that a sizable number of its 86 000 corporate customers were revisiting their service level agreements (SLAs) and quickly reading through the fine print detailing Salesforce.com’s support targets…

