With cloud computing SLAs, odds favor the house
Grazed from TechTarget. Author: Stuart J. Johnson.
Companies such as Hewlett-Packard tout cloud service-level agreements to attract customers, but cloud SLAs do little to help companies recoup outage-related revenue losses.
In fact, many cloud services vendors promise between 99.95% and 99.9% of uptime on a monthly basis, but typically only pay out on their service-level agreements (SLAs) if service falls far below those levels.
When Hewlett-Packard (HP) made its Cloud Object Storage and Cloud Content Delivery Network (CDN) offerings generally available last week, the company bragged a premier SLA with a guarantee of 99.95% (three and a half nines) uptime or better per month. Otherwise, it credits customers as much as 30% off their monthly bill — but there are caveats…

