Call centre solutions could help to give better customer satisfaction
Contact centres which are concerned over recent statistics showing that customers are dissatisfied with the service they receive could consider turning to call centre solutions for help.
Almost two-third of respondents told the Avaya Contact Centre Consumer Interest that they found dealing with call centres "constantly problematic," while 76 per cent said they would not be happy to interact with a customer service representative they knew to be in another country.
VMware unveils new cloud application sign-on service
In the hopes of simplifying cloud operations for organisations, VMware has launched a federated sign-on service for cloud applications. The service can extend internal user directories to cloud services without disclosing user names or passwords, the company contends.
Speed-to-Market Is Biggest Benefit Of Cloud Computing
Speed-to-market beats all the other benefits of cloud computing, according to executives from BNY Mellon, Barclays Capital and Knight Capital Group who were speaking at the Wall Street & Technology Capital Markets Cloud Symposium.
While executives noted that cost savings and the ability to scale up and down are attractive cloud propositions, they were swayed to move to the cloud primarily by the desire — and ability — to push products to the market much more quickly.
Traditionally, IT server provisioning takes 6-8 weeks, they noted. But the cloud enables them to speed up the process to a matter of hours.
Radian6 Sees Cloud Computing As Future of Marketing
Radian6’s Social 2011 user conference opened in Boston shortly after news of the Salesforce acquisition broke. Though many were curious to hear what Radian6 had to say about the Salesforce acquisition, CEO Marcel LeBrun said the companies would speak more about their plans together at Salesforce’s Dreamforce 2011 user conference in San Francisco August 30–September 2.
TechEd 2011: Cloud Computing, Devices and Developers
The Changing Nature of the CIO
There’s been a lot of talk over the years about how much impact the CIO needs to have on the business. Opinions of the role CIOs play in the company have ranged widely from being mere stewards of IT to serving as the catalyst for major business process innovation.
Against that backdrop, it’s interesting to delve a little deeper into the numbers behind a recent global survey of 3,018 CIOs. IBM asked those CIOs to describe their mandate, with the results breaking out as follows:
SAP Pushes Business-in-the-moment Strategy
At the Sapphire Now 2011 conference today, SAP attempted to outline a four-year plan through which it hopes to transform the way business is conducted by combining inexpensive in-memory analytics applications that will be accessible from almost any mobile computing device connected to multiple cloud computing services.
Multinationals show growing interest in cloud computing, survey reveals
Multinational corporations have significantly increased their take-up of cloud services over the past year, research by analyst firm Ovum reveals.
Some 45% of multinationals are using cloud for at least some elements of their IT services, up from 24% in 2010, according to a survey of 110 multinationals.
Two-thirds of businesses using cloud computing are seeing the benefit
Two-thirds of businesses in the Asia-Pacific region, including New Zealand and Australia, which have adopted cloud computing, say they are already reaping the benefits of the system.
A survey by AMD found that 67 per cent of companies which use systems including on demand cloud computing solutions have seen business value already, and more than half (54 per cent) believe they have seen greater efficiency since adopting the cloud.
Finance and accounting were the most commonly used applications, the survey found.