Top cloud computing news even the Mayans couldn’t predict
This past year saw a lot of frenetic activity in the cloud computing market, a good chunk of which was caused by major players such as IBM and HP that finally started to “get it.”
IBM, which has never articulated a clear, strategic direction for its dizzying array of products, got it this past April when it released its comprehensive Smart Business Cloud initiative. The company woke from its slumber to deliver a family of integrated cloud-based products.
Meanwhile, one of the earliest and most trusted cloud services purveyors — can you spell “Amazon”? — demonstrated that not only can a simple human screw up things for a whole bunch of users, but also that a lack of attention to customer service at a crucial time can affect user perceptions about the entire cloud industry…