Cloud contracts – check your SLAs
Grazed from CSO. Author: Puneet Kukreja.
As the world of cloud computing grows and becomes part of organisational growth strategies, procurement of cloud computing services has also reached front of mind.
Information security is a key pain-point for organisations looking to take up and rapidly consume cloud services, and with good reason. Leading cloud services providers—namely Rackspace, Google Apps and Microsoft Azure have had their fair share of outages in the past 18 months with Amazon EC2 being the latest, an outage that lasted over 45 hours.
Now traditionally, contracts have been the realm of procurement, accounting, legal or sourcing functions. Technologists and, more specifically, information security professionals kept a safe distance from them primarily because they are boring and mind numbing. But with cloud services consumption on the rise and organisations’ data assets and computing capability being rapidly cloud sourced, concern for service levels—data security, data leakage, data access, scalability, and security compliance to policies and standards—have been magnified…


