Analyzing App Workflows in Cloud SLAs

Grazed from CIOReview. Author: Editorial Staff.

Focusing on the credibility and sophistication of today’s cloud offerings, companies often look to strike a deal with the most comprehensive cloud service provider through Service Level Agreements (SLAs). As outputbased contracts, an SLA specifically defines what the customer will receive and not how the service itself is delivered, as it chalks out the services delivered by a cloud provider to fulfill the requirements of their customers.

As Gartner expertly states, an institution considering cloud computing must understand the detailed terms and conditions and the risks of signing the service provider’s standard contract before moving to a cloud computing solution. Most significantly, cloud customers should closely evaluate application workflow in cloud SLAs. This allows them to determine application response time and identify the resources that support the applications…

It can be done with familiar application workflow management and integration tools from major IT vendors like IBM, HP Enterprise, and Microsoft. Since SLAs brief down all the services to be offered by the buyer for vendor, app workflows need to be intricately defined, as they are the veins of seamless working…

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