Healthcare.gov’s success on AWS inspires federal cloud use
Grazed from TechTarget. Author: Beth Pariseau.
The United States federal government is moving beyond high-level cultural concerns as it looks to catch up to the private sector in cloud computing. Instead of conversations about culture, this week’s Amazon Web Services Public Sector Symposium here featured discussions about legislation and regulatory initiatives that are in the works to connect the federal government to public cloud.
Federal government poster children were paraded before the crowd at a keynote presentation with tales of success in the trenches with cloud computing — including Healthcare.gov. The site famously experienced freezes, crashes and other glitches when it first opened to the public in October 2013…


The new in-app customer support offering from Salesforce, announced Thursday, includes an Amazon Mayday-like SOS button that instantly puts users in touch with agents for live, on-screen video help. The new cloud Relevant Products/Services-based Service for Apps will also enable companies to provide customers with in-app knowledge bases, chat support, case monitoring and tap-to-call access to phone support.