Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation
Five9, a leading provider of cloud software for the enterprise contact center market, today announced the availability of Summer Release 2017, the latest major release of the award winning Virtual Contact Center(VCC). This release provides a global contact center solution that meets the requirements of today’s leading multinational enterprises.
Today’s global enterprises aspire to engage with customers consistently, regardless of location or device. However, legacy systems have hampered their transformation to today’s digital world, leading to poor and inconsistent customer experience. Five9 Summer Release 2017 provides these global enterprises a complete omnichannel solution with a holistic view of their customers’ journey across all touchpoints. Enterprises can easily engage with customers anywhere in the world, intelligently distributing interactions to the right agent regardless of location. Most importantly, Five9 delivers all these capabilities on a modular microservices-based architecture, enabling enterprises to maintain the rapid pace of innovation required to compete in today’s fast-paced consumer centric world.
The Five9 Summer Release 2017 includes four key areas:


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