"Good morning, Sophia! I see you are contacting us about an overcharge. Given you are a valued customer, I will credit the charge for this month’s bill. Is there anything else I can help you with?" Have you ever had this experience calling a company where they already know you, know exactly why you are calling, and resolves your issue in a minute? If you are like most, this experience is rare. Personalized customer service matters and artificial intelligence (AI) can be the game changing technology. It takes the burden off the customer and enables an amazing experience.

To connect the dots for the agent and customer, today we announce Five9 Spring Release 2018. This release includes major enhancements across the portfolio, including Five9 Genius and Engagement Workflow.

Still, there are a lot of benefits to gain from using your own cloud account to host websites, particularly when you have a lot of sites catering to thousands of visitors. In this article, we will discuss some of the easiest ways to get started with using your own cloud server.

Traditional solutions are no longer sufficient; tools must evolve to combat the increasing sophistication of cybercriminal techniques and technologies. Customized malware exists now that can evade and bypass many of the traditional endpoint security solutions. Traditional signature- and manual calculation-based approaches are simply not sufficient for providing security with the increasing sophistication of cyber threats. Above all, the biggest challenge remains integration of these point solutions as they are from different manufacturers and not built to communicate with each other inherently. 

In business for nearly thirty years, Richard Fleischman & Associates, also known as RFA, is a trusted technology partner to more than 700 clients globally who retain more than $900 billion in total assets under management. Serving as an MSP for its financial sector clients, RFA used a number of traditional solutions and services from large market leaders successfully, but was always challenged to find a solution that could address threats (i.e., detect, contain and eliminate) between the perimeter and endpoints to their required level of sophistication. Multi-layered approaches recommended by industry experts were rendered ineffective as the solutions were note properly integrated and remained silo’ed. Moreover, the level of protection afforded resulted in dissatisfaction when compared to the overhead cost. 

Complex Computations

Unbelievably, the concept of M2M (machine to machine) has existed for more than a decade. However, most organizations never bothered to check out and unleash the technology’s power. 

M2M has the power to provide insightful takes on data. The key issue was how the technology would have meshed with prevailing infrastructure. We’ve only just recently unlocked the potential thanks to the fact that our current technology has been able to scale up to handle the bulk of the data. Cloud computing has been right at the heart of the equation. 

Univa, a leading innovator in on-premise and hybrid cloud workload management solutions for enterprise HPC customers, today announced that Mellanox Technologies, Ltd. selected Univa’s solution, mainly Navops Launch, to extend its on-premise EDA cluster to the cloud, providing Mellanox with cost-effective, on-demand capacity.

Mellanox is a leading supplier of end-to-end Ethernet and InfiniBand intelligent interconnect solutions for servers, storage and hyper-converged infrastructure. Given that Fortune 500 data centers and half of the world’s top 500 fastest supercomputers employ Mellanox products in their operations, the company understands the value of smart innovation and operational efficiency. Thus, Mellanox was seeking a solution from a trusted partner that would bridge their current cluster management software to a future with a robust scheduler, while leveraging hybrid cloud.

PagerDuty, a global leader in digital operations management, announced integration of PagerDuty’s real-time operations management platform with Microsoft Azure and Visual Studio Team Services, Azure’s integrated suite of DevOps services. These integrations enable Microsoft’s enterprise customers to manage incidents in real time, helping minimize business disruption, migrate confidently to the cloud and bridge the gap between development and operations teams. Today, hundreds of companies and their DevOps teams are already using PagerDuty with Azure to automatically monitor their cloud services’ health and quickly respond to incidents.

"PagerDuty gives Microsoft customers a best-in-class platform to automatically manage incidents and orchestrate action," said Jukka Alanen, senior vice president of business development and corporate strategy at PagerDuty. "In today’s environment, the price businesses pay for failing to deliver a great customer experience is extremely costly, resulting in lost revenue, customer churn and compromised brand value. With PagerDuty, Azure and Visual Studio Team Services customers can quickly address critical issues that arise throughout the software delivery lifecycle while improving productivity of their DevOps teams."

Bitnami announced the addition of Azure support to Bitnami Stacksmith, an enterprise tool that automates the migration of traditional applications to cloud platforms.

Launched in February of 2018, Bitnami Stacksmith is an enterprise tool that simplifies the migration of traditional enterprise applications from the datacenter to the cloud. Stacksmith takes a running application in the datacenter, repackages and optimizes it for cloud deployment, and delivers everything needed to successfully deploy it to a container or cloud platform. Stacksmith then continuously monitors the replatformed application for updates and patches, providing an easy way for companies to keep applications up-to- date and secure.