Hybrid Cloud Computing SLAs in 2015 Require Customization

Grazed from MidsizeInsider. Author: Kelley Katsanos.

For many midsize firms, the introduction of hybrid cloud computing into the business complicates initiatives. To complicate this further, the "canned" service-level agreement (SLA) currently offered by many MSPs may not work for every business. Many organizations have a need for customized hybrid cloud computing SLAs to ensure a better fit with their unique requirements.

Customized SLAs in 2015

According to MSPmentor, the hybrid cloud is now the "new normal." It is common for MSPs to take a one-size-fits-all approach when offering SLAs, but customers are increasingly expecting customized hybrid cloud computing service-level agreements. "Customers will demand a service provider that is willing and able to customize the service-level agreement to meet those unique needs of their organization so that they can take advantage of the flexibility, scalability, cost reductions, and resiliency that cloud computing offers," MSPmentor reports…

"2015 will be the year that customers demand customized SLAs."…

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