Five9 and Verint Announce Global Partnership, Extending Availability of Cloud Workforce Optimization and Analytics Solutions

November 14, 2016 Off By David
Object Storage
Grazed from Five9 and Verint

Five9, Inc. and Verint Systems Inc. today announced a new partnership in which Five9 will resell the complete Verint Enterprise Workforce Optimization (WFO) suite in the cloud. 

Verint Enterprise Workforce Optimization is now being offered as an integral part of the Five9 portfolio, fully integrated and deployed alongside the award-winning Five9 cloud Virtual Contact Center. Five9 will sell and support the complete range of Verint WFO solutions that Five9 will make available from the cloud to organizations of all sizes.

Featuring a single user interface and unique business process workflows, Verint’s WFO solution offers rich functionality for call recording, quality management, workforce management, performance management, elearning and coaching, and desktop and process analytics, as well as speech analytics. Leveraging the comprehensive solution, organizations can capture and analyze customer interactions, journeys and sentiments across channels to enhance the quality and security of interactions, drive deeper engagement with customers and employees, enhance internal processes and compliance, uncover business trends, and heighten overall productivity and performance.

“Bringing market-leading workforce optimization and analytics solutions from Verint to our Five9 cloud offering marks an exciting addition that we believe will provide great value to our customers,” says Mike Burkland, President & CEO, Five9. “We’re pleased to feature these proven technologies as part of our comprehensive cloud solution and to be able to offer our customers a path toward achieving their objectives of enriching interactions, engaging employees and customers, optimizing operations, and enhancing satisfaction through world-class sales and service.”

Adds Burkland, “We believe Verint and Five9 will be a powerful joint partnership that will allow both companies to benefit by referring business to each other.”

“Verint offers the market’s most comprehensive portfolio of customer engagement optimization solutions in the cloud, and we’re pleased to be partnering with Five9, a leader in cloud contact center software, to broaden its portfolio and support the Verint WFO solution delivered from the cloud,” says John Bourne, Senior Vice President, Global Channels and Alliances, Verint. “Making these solutions even more widely accessible to organizations of all sizes helps them gain the intelligence and insights they need to better understand what’s happening in their businesses, anticipate and respond to customer needs and expectations, and make faster, more informed decisions.”
 
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