MSP Customer Engagement Plan Essential for Cloud Onboarding

Grazed from MidsizeInsider. Author: Kelley Katsanos.

As businesses increasingly seek to partner with MSPs for their cloud business needs, they will want assurance that selected services will meet their business requirements before making a commitment. New insight indicates that MSPs should consider building a customer engagement plan using a "high touch" process in order to achieve successful cloud onboarding and ultimately reassure businesses of their decision.

Three Key Areas

A recent MSPmentor article suggests that MSPs should implement three key areas of the cloud onboarding process: assessments, transitional and cutover plans, and ongoing performance analysis. Before MSPs embark on a new cloud project, they will first need to include key business players, such as sales and executive management…

MSPmentor notes that they will need to conduct a risk assessment of the client’s business to ensure there is a broad understanding of all technical aspects, complexities and nuances involved. This will help develop economic and business application analysis, which will in turn determine the scope of the project…

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