Cloud Companies

Amazon Connect offers Customer Support for Businesses with Cloud Computing

Grazed from CrescentVale. Author: Matthew McGuire.

Amazon Web Services have announced today a new customer service known as Amazon Connect. The platform will allow businesses to provide call centers for their customers to interact with one-on-one. Customers engage with products and services on a wide range of different platforms. Amazon Web Services is using their cloud computing technology to enhance the user experience for customers that prefer to speak with customer service representatives over the phone.

Startups and smaller businesses will have more difficulty being able to provide engaging customer support, as well as developing and delivering products. This platform will help companies, even larger companies, provide better customer support...

Read more from the source @ http://crescentvale.com/2017/03/amazon-connect-offers-customer-support-businesses-cloud-computing/

Microsoft Cloud Initiatives Lining Up for Global Enterprise Segment Domination

Grazed from 1RedDrop. Author: Editorial Staff.

You may have come across several articles in the past about how Amazon is trying to achieve global domination. The way the company has gone about its business, disrupting the retail industry in United States, swiftly moving into all the top ten economies of the world and a few more, and continually growing its revenues at double digit rates despite making more than $100 billion dollars a year. Does it look at all like they are on an unstoppable roll?

But this article is not about Amazon. It’s about Microsoft. Surprise! It’s about how much the company has changed in the past few years, and how, little by little, their plan to dominate the enterprise market around the world is taking shape. Microsoft in its previous avatar did Windows, and then some...

Cloud Computing: AWS acquisition of Thinkbox could lead to more heavy-duty tools, users

Grazed from TechTarget. Author: David Carty.

A recent AWS acquisition taps into vertical market technology, hoping to entice new customers with high-performance workloads while also bolstering its cloud management capabilities at the same time. Earlier this month, Amazon Web Services acquired Thinkbox Software, which provides a suite of image and particle-rendering management and geometry caching tools for media visual effects (VFX) design and development, for undisclosed terms.

The AWS acquisition is the latest example of Amazon, and other large public cloud players, adding services that appeal to specific markets and customers, and it could improve existing cloud services with specific capabilities such as support for compute-intensive workloads...

10 ways Google improved its cloud at NEXT

Grazed from NetworkAsia. Author: Brandon Butler.

Google cloud is seen by analysts as an up and comer. Company executives will even admit that the past few years Google has not had everything it needs to compete for enterprise customers in the IaaS public cloud market against Amazon Web Services, Microsoft Azure and even IBM. But they will also tell you that Google is ready now.

Recently, Google held NEXT, its user conference where the company introduces new cloud features and users get to learn about the cloud platform. In the opening day keynote, Eric Schmidt, executive chairman of Alphabet, the parent company of Google’s cloud division, said that not many analysts have questioned Google’s technical abilities in the cloud. But now, they’ve rounded out the rest of their portfolio...

Oracle Turns A Corner As Cloud Revenues Boom, Earnings Top

Grazed from Investors. Author: Brian Deagon.

Database software provider Oracle (ORCL) reported fiscal third quarter earnings late Wednesday that cruised past estimates as the software giant's transition to a cloud-based model picks up momentum. Oracle reported non-GAAP revenue of $9.3 billion, just topping the consensus estimate of $9.25 billion and 3% above a year earlier. It reported earnings per share minus items of 69 cents a share excluding various items, up 8% vs. a year earlier beating the consensus estimate of 62 cents, as polled by Thomson Reuters.

Oracle sees fiscal Q4 down 1% to up 2%. The midpoint for a 0.5% rise would slightly exceed Wall Street forecasts for a 0.2% uptick to $10.618 billion. Oracle also sees Q4 EPS of 78-82 cents in constant currency, though it's unclear how that compares to analysts' target for 78 cents. The software giant also hiked its quarterly dividend to 19 cents a share from 15 cents...

Google’s secret weapon in cloud computing: people

Grazed from ComputerWorld. Author: David Needle.

Google had several big tech and service announcements at this week's second annual Google Cloud Next conference here. But the company is also leveraging a surprising resource to win enterprise customers - people. It's surprising because Google's biggest successes have come from technology that pretty much sells itself, such as search and related advertising services like AdWords and AdSense.

But in those areas, Google succeeded because it was able to adroitly exploit its first mover advantage. In cloud computing, it trails the clear leader Amazon Web Services (AWS) and second-place Microsoft Azure. So at Cloud Next, the company did what smart competitors do: it unveiled new features and pricing designed to better position the Google Cloud Platform (GCP) as a worthy alternative...

Read more from the source @ http://www.computerworld.com/article/3179764/cloud-computing/googles-secret-weapon-in-cloud-computing-people.html

Veritas, Microsoft sign multi-year cloud deal

Grazed from ITWire. Author: Sam Varghese.

Information management vendor Veritas Technologies and Microsoft have signed a multi-year deal to promote the use of the Azure cloud platform for hosting Veritas Enterprise Vault.cloud management and governance service. The two companies will jointly sell hybrid cloud storage solutions.

Under the deal, the data protection software Veritas NetBackup 8.0 will support storage tiering to Azure. A statement said this would give businesses a chance to reduce costs and avoid deploying additional storage. It said Veritas Backup Exec 16 now supported movement of back-up data to Azure, reducing time and costs and improving resource savings...

Cloud Computing: Apple, Microsoft and Amazon offer fairer deal on cloud storage

Grazed from PCWorld. Author: Peter Sayer.

Apple, Microsoft and Amazon have agreed to give cloud storage subscribers fairer contracts after intervention by the U.K.'s Competition and Markets Authority. Such cloud storage services are typically used to store photos, videos, music or digital copies of important documents. If the services shut down or vary their capacity or prices without notice, customers can lose their data, or be held hostage.

The CMA asked the storage service providers to give adequate notice before closing, suspending or changing services, and to allow customers to cancel their contracts and receive a pro-rata refund if they didn't accept service changes. The regulator last year obtained similar undertakings from Google, Dropbox and five other cloud storage providers...

Where Does Alphabet Stand in the Cloud?

Grazed from MarketRealist. Author: Naomi Gray.

Alphabet (GOOGL) has long been viewed as a cloud computing underdog alongside Oracle (ORCL) and International Business Machines (IBM). Let’s see if anything has changed The chart below shows the leading cloud vendors by market share, as estimated by Synergy Research Group.

Although Alphabet still declines to break out its Google Cloud revenues, the company hinted in its 4Q16 earnings report that it’s rapidly gaining ground in the cloud space. The tech giant’s nonadvertising revenues come from sources such as cloud, app, and hardware sales. These revenues increased 62% YoY (year-over-year) to $3.4 billion in 4Q16, a record for the segment...

Microsoft announces Azure Service Bus Messaging for improved public cloud infrastructure

Grazed from WWPI. Author: Anna Ribeiro.

Microsoft released this week its Azure Service Bus Messaging with deep feature set available anywhere in public cloud infrastructure. The Azure Service Bus broker infrastructure, available in all global Azure regions and the Azure Government cloud, processes nearly 500 Billion message transactions per month. Each cluster in these regions is backed by as many as hundreds of compute cores, terabytes of memory, and Petabytes of backing storage capacity, exceeding the cluster deployment scale of any commercial or open source broker.

The Azure Premium Messaging tier provides performance predictability and further enhanced reliability by reserving processing resources on a per customer basis inside an environment that provides all the management and cost advantages of cloud scale. As a transactional broker that builds on the ISO/IEC standard AMQP 1.0 protocol, Service Bus provides a basis for commercial and financial workloads...