Cloud Computing

Amazon Connect offers Customer Support for Businesses with Cloud Computing

Grazed from CrescentVale. Author: Matthew McGuire.

Amazon Web Services have announced today a new customer service known as Amazon Connect. The platform will allow businesses to provide call centers for their customers to interact with one-on-one. Customers engage with products and services on a wide range of different platforms. Amazon Web Services is using their cloud computing technology to enhance the user experience for customers that prefer to speak with customer service representatives over the phone.

Startups and smaller businesses will have more difficulty being able to provide engaging customer support, as well as developing and delivering products. This platform will help companies, even larger companies, provide better customer support...

Read more from the source @ http://crescentvale.com/2017/03/amazon-connect-offers-customer-support-businesses-cloud-computing/

Problems that arise with cloud to cloud interactions

Grazed from CSO. Author: Editorial Staff.

I’m not comfortable with the large migration of business applications and security solutions to the cloud. It is clear that large cloud providers have excellent infrastructures - but I’m not comfortable yet. Many firms are heavily investing in cloud security solutions. About three or four years ago there was a discussion about the use of cloud solutions to gain functionality that cannot be grown internally in a reasonable period of time.

But, that was then. Now the move to the cloud for midsize firms appears to be rapidly underway. Firms are deploying cloud or partial-cloud solutions for multiple IT solutions. This can create a new problem; what if one solution needs to access data within another solution’s cloud? For example: a Security Information and Event Management (SIEM) tool in a public cloud can collect data from multiple public clouds and analyze it...

Read more from the source @ http://www.csoonline.com/article/3184210/cloud-computing/problems-that-arise-with-cloud-to-cloud-interactions.html

Cloud computing pushes into the classroom, but not without challenges

Grazed from ArsTechnica. Author: Ron Miller.

When you think about a traditional school workflow, it's not unlike that of a business: paper is generated and moved in a systematic way between the children and the teacher. Just as cloud computing has transformed workflows in business to make them more collaborative and mobile, that same type of change has been coming to schools. Children and teachers use the power of the cloud to collaborate while accessing, storing, and sharing content.

As with business, this change is ongoing, uneven, and by no means complete. But if schools are at least partly about preparing children for the next generation of work, then the cloud needs to be a part of that preparation. Just as some businesses have struggled to transition to the cloud, schools face similar challenges...

Cloud Computing: Closer to the Edge Data Center

Grazed from DataCenterJournal. Author: Dr. Thomas Wellinger.

Away from urban areas, high-bandwidth applications (mobile computing, HD video, cloud...) can suffer. Data centers on the ‘edge’ of the internet, away from traditional hubs, can help. Large volumes of popular content and applications (like Netflix series) are cached on servers closer to less densely networked ‘tier-two’ markets. There are a few things to consider, when specifying and building an edge data center.

First, there are space constraints. Cabling from servers often directly connects to a fibre platform in a central network cabinet. The fibres have to accommodate twisting and cable moves, adds and changes. Data has to move through cables at awkward angles without quality loss. Network cabinets need lots of space for switches...

Docker Donating ContainerD to Cloud Native Computing Foundation

Grazed from ServerWatch. Author: Sean Michael Kerner.

In December 2016, Solomon Hykes, the founder of Docker, announced a re-focused containerd (Con-tay-ner-D) initiative, spinning out the core container runtime from the Docker Engine community project. At the time, it wasn't entirely clear where containerd would land, but now the picture has come into focus, as Docker is sending containerd to the Cloud Native Computing Foundation (CNCF). "We already have an investment in the CNCF, and it made sense to take advantage of that existing investment," Hykes told ServerWatch.Docker

Docker Inc was among the founding members of the Cloud Native Computing Foundation (CNCF), which got started in July 2015 as a Linux Foundation Collaboration Project. Hykes noted that Docker already has technical integrations with several projects hosted by CNCF, including the Prometheus monitoring project and the GRPC remote procedure call effort...

Read more from the source @ http://www.serverwatch.com/server-news/docker-donating-containerd-to-cloud-native-computing-foundation.html

Oracle Turns A Corner As Cloud Revenues Boom, Earnings Top

Grazed from Investors. Author: Brian Deagon.

Database software provider Oracle (ORCL) reported fiscal third quarter earnings late Wednesday that cruised past estimates as the software giant's transition to a cloud-based model picks up momentum. Oracle reported non-GAAP revenue of $9.3 billion, just topping the consensus estimate of $9.25 billion and 3% above a year earlier. It reported earnings per share minus items of 69 cents a share excluding various items, up 8% vs. a year earlier beating the consensus estimate of 62 cents, as polled by Thomson Reuters.

Oracle sees fiscal Q4 down 1% to up 2%. The midpoint for a 0.5% rise would slightly exceed Wall Street forecasts for a 0.2% uptick to $10.618 billion. Oracle also sees Q4 EPS of 78-82 cents in constant currency, though it's unclear how that compares to analysts' target for 78 cents. The software giant also hiked its quarterly dividend to 19 cents a share from 15 cents...

How to Leverage the Cloud to Scale Your MSP

Grazed from TheVarGuy. Author: Thomas Borrel.

The IT services industry is undergoing tremendous change driven by the increased use in technology. Businesses rely and depend on IT to meet customer demands, grow their businesses and deliver value. This dependency presents challenges for companies who need to keep up with IT to stay competitive or differentiate.

According to a recent survey, 68 percent of IT and business professionals are using an outside IT firm to either manage one or more of their IT functions or provide implementation, integration or other IT project work. Additionally, 50 percent of respondents indicated that they would consider using an outside IT firm in the next two years...

Edge computing will blow away the cloud

Grazed from CIO. Author: Clint Boulton.

The ubiquitous cloud computing craze may not be long for this world if venture capitalist Peter Levine is right. The Andreessen Horowitz general partner said that as more computing capabilities move to so-called "edge" devices, including anything from driverless cars and drones to the boundless devices that make up the internet of things (IoT), the cloud will slowly evaporate.

"A large portion of computation that gets done in the cloud today will return to the edge," said Levine at the Wall Street Journal's CIO Network event here Tuesday. Levine said the driverless car, whose 200-plus CPUs effectively make it a "data center on wheels," is a prime example of an edge device whose computing capabilities must be self-contained...

Warehouse TERRADA Announces "minikura" Cloud Storage Service

Grazed from BusinessWire. Author: Editorial Staff.

Warehouse TERRADA (Shinagawa, Tokyo / CEO: Yoshihisa Nakano) announces that we will begin offering its “minikura” cloud storage system, where any user can have his/her own warehouse, one box at a time, to users outside of Japan. Since the foundation in 1950, Warehouse TERRADA has been cultivating better storage techniques and making proactive action on the capital investment in order to store and preserve items under the best environment.

Expanding our business beyond the traditional warehousing, we are currently pursuing the preservation and restoration techniques to raise the value of items that require high expertise such as wines, artworks and media and pass it on to the next generations. Also we are developing a business to output the new culture by making a full use of our knowledge as a professional in space creation...

Cloud-to-client, direct: serverless computing reduces the middle

Grazed from ZDNet. Author: Joe McKendrick.

One of the buzzwords to emerge over the past year is that of "serverless" computing or architecture, which, as the term suggests, involves the provisioning of key information technology resources to users without the fuss and muss of acquiring and activating additional hardware, which not only means servers, but disk space as well. Let the cloud vendors worry about the messy details of protocols, security, resource provisioning, processor speeds, and memory allocation, and focus on the applications business users need to run their organizations.

Serverless is, for all intents and purposes, another name for Platform as a Service. There are vendor tools and environments suited for such a purpose, including Amazon Web Services Lambda, IBM BlueMix OpenWhisk, and Microsoft Azure Functions, Buzzwording aside, full-throttle adoption of serverless platforms may even stir rethinking of optimal hybrid cloud architectures, and what it means for IT teams to serve as brokers of needed business services...

Read more from the source @ http://www.zdnet.com/article/cloud-to-client-computing-serverless-computing-reduces-the-middle/