Why UK CIOs are dissatisfied with their cloud providers

Grazed from CloudTech. Author: Ryan Kroonenburg.

After speaking with hundreds of UK technology leaders about cloud adoption, it is clear that cloud technology is transforming business models and improving cost-efficiency in the enterprise. Despite the positive results, IT leaders have also shared serious concerns. They usually sound something like this:

“The cloud is great. The support is mediocre at best.”
“I am not sure my cloud provider understands my business.”
“I spend thousands of pounds a month for cloud support, but I do not know what they do.”...

Enterprises expect a certain level of support for IT products, and they are simply not getting it. In fact, nearly seventy-five percent (75%) of UK CIOs feel they have sacrificed support by moving to the cloud. Eighty-four percent (84%) feel that cloud providers could do more to reduce burden on internal IT staff, and the vast majority of respondents felt ripped off by “basic” cloud support...

Read more from the source @ http://www.cloudcomputing-news.net/news/2015/oct/30/uk-cios-dissatisfied-with-cloud-providers/