The Unified Communications/Cloud Relationship Continues to Blossom

Grazed from IT Business Edge. Author: Carl Weinschenk.

In a way, the emergence of cloud computing is really what unified communications was about all along. Or, more precisely, doing all the heavy lifting in a place logically “above” the enterprise itself fits in perfectly with the concept of unified communications because it avoids the silos and boundaries at the lower levels.

The best may be yet to come. ARN, in a story about the UC environment in Australia, describes the impact of the cloud and Microsoft Lync on the overall UC environment. The story focuses on Frost & Sullivan research that says premise-based UC grew 2.4 percent last year and now is worth $698.5 million. It calls that growth moderate, and suggests that the pace was partly a result of organizations waiting to judge the stability of cloud-based approaches...

Irwin Lazar, the vice president and service director at Nemertes Research, sees a unified communications sector that is in transition. He does a good job of outlining precisely what the changes are. He said that on the vendor front, Lync is challenging incumbents Avaya and Cisco. The way UC is being used, and how it is reaching end users, is changing as well. Cloud approaches are a big part of this, with more than 90 percent of companies using cloud-based, software-as-a-service (SaaS)-based UC, he writes...

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