ShoreTel Launches IP Phones Integrated With Cloud UC Solution

Grazed from eWeek. Author: Jeffrey Burt.

ShoreTel officials are promoting a tightly integrated unified communications solution that includes everything from the cloud platform to the business applications and IP phones. On the first day of the Enterprise Connect 2014 show March 17 in Orlando, Fla., ShoreTel announced it is shipping its ShoreTel 400 series IP desk phones for Sky, its cloud-based unified communications (UC) solution.

Company officials are arguing that using an all-ShoreTel offering brings significant benefits over solutions with third-party products, particularly in ease of use, investment protection and future enhancements. "We've listened to our customers and created an end-to-end solution that will benefit their businesses," Pej Roshan, vice president of product management at ShoreTel, said in a statement. "By offering an integrated and high-quality cloud service with ShoreTel 400 phones, we are providing customers with a seamless communications solution designed to meet their unique needs...

The 400 phones are integrated with ShoreTel's cloud-based PBX and cloud applications, resulting in an unmatched cloud user experience." With such a tightly integrated solution, customers ensure support for future versions of software and development of the devices. It's more difficult to configure and upgrade solutions that include third-party components, ShoreTel officials said...

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