Salesforce shares the cloud with CloudCherry

Grazed from EconmicTimes. Author: Editorial Staff.

CloudCherry, the customer experience software solution provider, has integrated with the service cloud and marketing cloud of Salesforce, the US-based cloud computing company. This integration is expected to improve handling of customer issues and drive higher satisfaction ratings. CloudCherry offers 17 channels for organisations to capture relevant, contextual, real-world data from customers.

The feedback captured from these channels can be driven towards the contact centre from physical locations, online, email, SMS, or social ­­ raised as a case on Salesforce and addressed by agents immediately. "The Salesforce CRM platform helps you understand who your important customers are and what they are doing...

CloudCherry helps you understand why (they are important)," said Arvi Krishnaswamy, VP of Products at CloudCherry. The company is backed by Vertex Ventures, CISCO Investments and IDG Ventures India...

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