Inside Amazon’s Cloud Support

Grazed from Datamation.  Author: Sean Michael Kerner.

Perhaps more so than any other company, Amazon has helped to define the new Cloud era of computing.  While Amazon’s Web Services (AWS) cloud offerings are tightly associated with specific tech capabilities and increasingly competitive pricing structures, there is another key element in Amazon’s cloud portfolio — support.

Brent Jaye, is VP of AWS Support, a position he came too after first spending years toiling in Amazon’s traditional retail sales division. Jaye told Datamation that AWS services a very wide range of customers, including some of the largest enterprises in the world, as well as many small businesses and individual customers. To that end, Amazon offers a number of different support options to meet the specific needs of the various use cases that customers have in place…

Amazon’s current support model and services have evolved in recent years.  "When I came here in 2010, the reputation for AWS support wasn’t very strong," Jaye admitted.  He noted that he typically heard positive feedback about AWS innovations and product portfolio, but didn’t hear the same type of feedback about support…

Read more from the source @ http://www.datamation.com/cloud-computing/inside-amazons-cloud-support.html